Returns

We at The Glove Box hope that you like everything you buy from us, but if you are not entirely happy you can return any item to us within 14 days of receipt as long as it is unworn, unwashed, with its original tags and in its original packaging. We will be happy to arrange a refund to the card which was used when you made the purchase. We are not able to refund the original postage charges but if you request an alternative item in exchange, we will not charge you for the postage on that item.

** We are sorry but we are not able to offer exchanges on orders where paypal was used as a payment method. Please return your item(s) for a refund and place a new order**.

 

For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the product to us.

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We strongly recommend you obtain a (free) proof of postage receipt from the post office as we cannot be held responsible for packages that fail to arrive.

You will receive a confirmation email once your refund has been processed. Please allow 10 working days.

 

How Do I Return Something?

Initially, please email info@the-glovebox.com or call 07812 584275 to advise that you wish to return something. We will give you a returns number and we then need to receive the item(s) back within 5 working days together with your name, address, contact details, and your returns number.

Please send this information with your item(s) to :

 

Attn of G.Wheeler, The Glove Box, Foxhills, 63 Lonesome Lane, Reigate, Surrey, RH2 7QT.

 

Faulty or damaged Items

Unfortunately manufacturing faults do occasionally occur and goods can be damaged in transit. If you believe an item to be faulty ( or it is not the item you have ordered ), please contact us at 

info@the-glovebox.com or call 07812 584275 within 14 days of receipt to notify us of the problem. Once the item has been returned to us, we will refund the cost of the item, the original cost of the postage and the cost of returning the items to us, to the card which was used when you made the purchase.